The Distributors Advantage Frequently Asked Questions
What is The Distributors Advantage?
The Distributors Advantage is a program specifically designed to reward our customers with special benefits and privileges not offered by any other wholesaler. It is open to non-national and non-corporate customers and is free to join.
Members earn Points for purchasing product from participating manufacturers (Advantage Partners) and can redeem the Points earned for a vast array of rewards including, electronics, homewares, travel, event tickets, gift cards, experiences and much, much more.
How do I become a Member of The Distributors Advantage?
There are a number of ways to join.
- Auto-enrolment invitation via your wholesaler. You will receive notification of this and information on how to activate your Rewards Account online
- Via application
- Your Distributors Rep can provide you with a registration form to fill out and sign; or
- You can complete an online registration - Register
Once your Rewards account has been established (please allow up to 2 weeks), you will be sent an email with information on how to access your account online.
You must have a valid email address to join The Distributors Advantage
How do I activate my Advantage Rewards Account?
Activating your Advantage Account is easy! Simply visit the activation page and enter your Distributors Advantage Account Number (found on your statement email), your postcode and an email address. You will be asked to nominate a password which can be used to login on future visits.
Only eligible customers will be able to activate, so if you are unsure contact your Distributors Rep to confirm your participation.
How do I earn Advantage Points?
Once you are a member of the program, you can earn Advantage Points for the purchase of Advantage Partner products directly from The Distributors.
Continue to order products from The Distributors in exactly the same way as you do now and earn one (1) Advantage Point per dollar of net purchases of eligible Program Partner products. You may also receive Bonus Points for the purchase of promotional products or undertaking promotional activities.
Points will be automatically credited to your Advantage Account the 1st week of each month for purchases made for the previous calendar month.
What can I redeem my Advantage Points for?
Get Rewarded…The Distributors Advantage has an extensive range of merchandise, gift cards, travel, events and experiences from Australia's leading brands including Apple, Breville, Callaway, Philips, Samsung, Black & Decker, Caribee, Coleman, Panasonic and many others.
You can also redeem your Advantage Points for shopping vouchers and gift cards from various retailers including, Myer, The Athlete's Foot, Bunnings, Dymocks and Barbeques Galore or a Distributors Advantage Visa Debit Card which gives you access to thousands of additional products.
How can I find out how many Advantage Points I have?
You can view your point balance 24/7 on The Distributors Advantage website – My Account.
Watch your inbox for your monthly Rewards Statement – we will keep you up-to-date with your rewards balance, program news and the latest rewards options via email.
Where do I find the Reward items?
Visit the Redeem Points page. You can search the site for rewards using Points Available, Product Category or Keyword.
We will also include new and exciting rewards option on your monthly statement email.
How do I Redeem a Reward?
There are 2 ways to redeem
- Visit the Redeem Points page. Click on the reward option that you want and follow the prompts. You will be asked to confirm your delivery address, If you have opted to use Points plus Pay you will then be asked to supply credit card details.
You will receive a confirmation email with your order number in case you need to contact us.
- Call The Distributors Rewards Centre on 1300 653 726. The team can redeem any item for you and will supply an order number for your redemption at the end of the process.
How long will it take to receive my Reward?
We will endeavour to deliver rewards as soon as possible, however, please allow 28 days for delivery of all redeemed rewards.
The Reward I ordered has not arrived, what do I do?
Call us on 1300 653 726 or contact us via email email@example.com. The friendly staff at The Distributors Advantage Rewards Centre will be delighted to help.
Don’t forget, your Reward could take up to 28 days from the time your redeemed to arrive.
Can I get my Reward delivered to anyone?
Yes, you can. Your Reward can be delivered to any address you specify, except a PO Box. You can nominate the address required when you redeem online or via The Distributors Advantage team on 1300 653 726. Any change to address made via this method is used for that redemption only and does not change your records at The Distributors or for future redemptions.
Will all items be delivered together?
To guarantee you receive your rewards as fast as possible, we will ship items as soon as we are able to fulfil your order. This means that if you redeem multiple rewards at one time from different manufacturers, these might be shipped separately.
Can I return my Reward if I change my mind?
Once ordered, rewards cannot be changed, cancelled or exchanged to obtain a re-credit of Advantage Points. Products can only be returned to The Distributors Advantage if they are faulty upon receipt, and Advantage Points will only be re-credited on receipt of the faulty Product.
What if the Reward develops a fault during the warranty period?
When your reward is delivered you should complete and submit all warranty paperwork provided by the manufacturer and retain all paperwork supplied with the product as this will assist you with any warrant matters should they arise. Should your reward develop a fault, you should contact the manufacturer directly and follow their instructions regarding repairs.
How long does the program last?
This program is designed to be ongoing, however, we require the support of our customers and major manufacturers to ensure its success. The Distributors at its absolute discretion reserve the right to amend or conclude the program at any time.
Do my Advantage Points expire?
Advantage Points expire 24 months from the date Points are credited to your Account; or if your account has been continuously inactive for 6 or more months; or is closed for any other reason. The Distributors is not obligated to contact you before points are expired.
What if I don't buy any products from the Advantage Partners one month?
You will only be awarded Advantage Points for products purchased from these manufacturers. If you do not order products from these manufacturers one month then you will not be awarded any Advantage Points that month.
What is Points Plus Pay?
Points Plus Pay makes it really easy to receive your rewards sooner by giving you the flexibility to use your Advantage Points for part of your Reward and pay the balance on your credit card. A minimum points amount applies, but you can nominate the amount of Points you use and the amount that is therefore left to pay.
What if I have more than one Outlet/ Trading Account?
If you have more than one Outlet and therefore more than one Distributors Trading Account, you can link the accounts to pool your points and achieve a single log-in for the website. To arrange for your account to be linked, contact us at firstname.lastname@example.org - don't forget to specify which accounts you want to link.
What happens to my points if I sell my Outlet?
Points cannot be transferred. Upon notification of the sale, your Rewards Account will be closed and all points will be forfeited.
What is a Wishlist and how do I set one up?
Really want the big screen TV or that i-Pad – add it to your wishlist and we will help you track your progress towards redeeming your reward. You can add almost any reward option to your wishlist. Simply click on ‘Add to Wishlist’ on the reward that you want and we will look after the rest. All items remain on your Wishlist until you redeem or remove them.
How do I use my Advantage Points for Travel?
Rewards Travel is a complete travel service. Call us for all your travel needs within Australia and overseas, including flights, accommodation, packages, cruises, car hire, transfers, tours and more. Whether you want to purchase a flight or create your own holiday, Rewards Travel can help arrange all your travel needs and best of all you can use your reward points to pay for all or part of your booking.
With a multitude of airline, accommodation, tour, cruise and car hire options, using your reward points has never afforded you more choice, value or flexibility.
Call 1300 361 361 Monday to Friday, 8am to 8pm AEST.
How do I update my contact details?
You can update your details via the ‘My Account’ area of The Distributors Advantage website. Click on edit your profile.
I have forgotten my Password – how can I access my Account?
No worries! Click on the Forgotten Password link on the Login Page and we will send you a temporary password via email. Once issued, your temporary password is valid for 24 hours before it expires.
When you have successfully logged in using the temporary password you will be prompted to nominate a new password for future visits.